Refund and Cancellation Policy

1. How to cancel

Email hello@leopardwebservices.com with your work order or ongoing-service details. We confirm the end date and provide an account of payments, work and any applicable costs. Our Terms and Conditions contain the full service arrangements.

2. Fixed-price projects: change of mind

Before acceptance, no project fee is owed. After acceptance but before work or approved unavoidable commitments, payments are returned in full.

After work starts, charges comprise completed milestones at their agreed prices, documented hours within unfinished milestones at the cancellation rate agreed in the quote (capped at that milestone's price), and approved unavoidable third-party costs net of recoveries. We do not invent an hourly rate after cancellation or count the same work or cost twice.

Total charges do not exceed the agreed project price plus separately approved variations. All payments are credited. We refund any excess or explain the remaining balance. The deposit is not automatically retained in full, and a zero deposit does not make completed work free.

For example, if agreed completed work is $1,200 and approved unavoidable costs are $100, a $2,000 payment leaves $700 to return. The calculation remains subject to applicable remedies and the agreed valuation method.

3. Ongoing services

Ongoing services are month-to-month with no minimum term unless separately negotiated otherwise, and ordinarily end on 30 calendar days' written notice. They are billed monthly in advance. The final month is prorated through the end date using service days divided by total days in the billing period; overpayments are refunded or credited. Separately quoted setup work remains payable under its own terms.

If we notify an ongoing-service price increase, you may end the service before it takes effect without paying the increased rate because of ordinary notice timing. We provide at least 30 calendar days' written notice of increases and arrange relevant handover.

4. Defects and legal remedies

The change-of-mind calculation does not determine remedies for defective services, our breach or our inability to deliver. We assess those matters under the agreement and applicable law. Completed work remains payable subject to valid disputes and remedies; an internal completion status does not remove your rights.

Nothing in this policy limits rights or remedies that cannot lawfully be excluded. The 30-day included defect-support reporting window in the terms does not shorten those legal rights, and defects reported within that window remain covered until resolved.

5. Refunds and questions

Where a refund is due, we arrange it through the original payment method where practicable and confirm the arrangements. Payment-provider processing may affect when it arrives. Contact hello@leopardwebservices.com for cancellation or complaints, or billing@leopardwebservices.com for invoice questions.