Terms and Conditions

1. Who we are and how these terms apply

We are LEOPARD WEB SERVICES PTY. LTD., ABN 86 166 927 457, trading as Leopard Web Services. These terms cover our website and the services you engage us to provide. We primarily serve Australian clients; overseas engagements are considered individually.

Your written quote or work order describes your services, deliverables, exclusions, price, milestones and required inputs. Any ongoing-service schedule describes the recurring work. Expressly agreed work-order variations take precedence over a service schedule and these general terms, subject always to rights that cannot lawfully be excluded.

In these terms, business days mean Monday to Friday, excluding Victorian public holidays. Calendar days include weekends and public holidays.

2. Accepting work and starting a project

We provide your work order and a dated version of these terms before you accept. You may accept through the customer portal or explicitly in writing by email or signature. You must have authority to engage us for the named client. We retain the accepted work order and terms. Browsing the website, completing the quiz or requesting a quote does not purchase a service.

Acceptance records your agreement to the work order and its terms. We start work after acceptance and receipt of the required deposit, subject to the agreed schedule and required client inputs. Where the quote expressly requires no deposit, no deposit payment is needed. Opening a payment page does not establish that payment succeeded.

3. Prices, deposits and payment

Prices are in Australian dollars. We are not currently registered for GST and do not add GST to our prices. Your quote states the total price and payment stages. A later change to our tax registration does not authorise a unilateral increase to an accepted fixed project price.

Unless your quote says otherwise, a 50% deposit is payable before work starts and the remainder is payable at the agreed milestones. Milestone invoices are due within seven calendar days, unless a different deadline is agreed in the quote. Payments are credited against the total; a deposit is not automatically forfeited on cancellation.

Clients pay domain, hosting, advertising and other provider charges directly under their provider agreements unless expressly agreed otherwise. Our setup and management fees are separate from those charges.

4. Scope, changes and revisions

Unless the quote specifies otherwise, each agreed deliverable includes two consolidated revision rounds. In each round, you provide one coordinated list of feedback. Corrections necessary to meet the agreed scope do not consume revision rounds.

New features, a changed brief or further discretionary revisions may change the price and schedule. We will describe the change and obtain your written agreement to its price and timing before carrying out additional work. We do not treat a request for a correction as automatic approval of extra charges.

5. Your inputs, reviews and delivery

Please provide the content, information, permissions, access and decisions needed for the project, and ensure you have the right to supply materials for the agreed use. Use delegated account access where available and avoid sending passwords in ordinary email or project messages.

You normally have seven business days to review a delivered milestone against its agreed criteria, unless the quote sets another period. Tell us about acceptance, requested revisions or defects. If feedback is late, we will send a reminder and explain any schedule adjustment. Silence does not automatically mean acceptance, and our internal completion status does not remove your right to raise a genuine defect.

If missing inputs, client delays or a notified pause affect delivery, we will explain the impact and communicate revised dates. We do not silently expand the scope or charge an unagreed restart fee.

6. Overdue payments

If an invoice is overdue, we may give written notice allowing a further seven calendar days to pay before pausing further work. Contact billing@leopardwebservices.com promptly if you dispute an invoice so we can assess the issue. We will communicate revised delivery dates when work resumes.

This right to pause further work does not authorise taking an existing live website offline or withholding access to your own provider accounts.

7. Cancellation of fixed-price work

To cancel, email hello@leopardwebservices.com identifying the work order. For a change-of-mind cancellation, we account for completed milestones at their agreed prices, documented work within unfinished milestones at the cancellation hourly rate agreed in your quote (capped at that milestone's price), and approved unavoidable third-party costs, net of recoveries.

We do not count the same work or cost twice. Cancellation charges do not exceed the agreed project total plus separately approved variations. We credit all payments, refund any excess and explain any remaining balance. If the quote contains no agreed cancellation hourly rate, this clause does not authorise us to invent one afterward.

Before acceptance, no project fee is owed. If you cancel after acceptance but before work or approved unavoidable commitments, payments are returned in full. Completed work remains payable subject to valid disputes and legal remedies. A deposit's size does not determine the value of work completed.

These change-of-mind rules do not determine remedies for our breach, defective services or our inability to deliver. Those circumstances are assessed under the agreement and applicable law. Where a refund is due, we arrange it through the original payment method where practicable and confirm the arrangements; payment-provider processing may affect when it arrives.

8. Optional ongoing services

Ongoing services are month-to-month with no minimum term unless a separately negotiated schedule expressly says otherwise. The schedule states the included services, monthly fee and billing dates. We bill monthly in advance. Either party may end the service on 30 calendar days' written notice. Separately quoted setup work remains payable under its own terms.

The final month is prorated through the service end date: the monthly fee multiplied by the service days in that billing period divided by the total calendar days in that billing period. We refund or credit any overpayment. We arrange handover of your accounts and relevant materials. Remedies for breach or service failure remain separate from ordinary cancellation.

We give at least 30 calendar days' written notice of an ongoing-service price increase. You may end the service before the increase takes effect, without being required to pay the increased rate because of ordinary notice timing. Increases are not retrospective and do not change accepted fixed-price projects.

9. Ownership, licences and accounts

After full payment for the relevant work order, ownership of the agreed project-specific deliverables transfers to you. Your quote identifies source files, repositories and other handover materials. Materials you supply remain yours or their existing owner's.

We retain our pre-existing tools and genuinely reusable components. To the extent these are embedded in your paid deliverable, we grant you an ongoing licence to use and maintain them as part of it, including through a replacement service provider. Third-party software, fonts, images and platforms remain subject to their own licences, which we identify where relevant. We cannot transfer rights we do not own.

Domains, hosting and advertising accounts are client-owned, with delegated access for us. We identify setup and handover responsibilities in the work order. Ownership of a deliverable does not include ownership of a third-party platform.

10. Defects, support and maintenance

Unless otherwise agreed, you have 30 calendar days after the recorded launch or handover date to report defects against the agreed scope for included defect support. Defects reported in that window remain covered until resolved, even if resolution takes longer. This window does not limit rights available under law.

New features, content changes and ongoing maintenance are separately quoted. Hosting administration, backups, updates and response targets are included only where the work order or ongoing-service schedule says so; there is no implied perpetual support or guaranteed uptime commitment.

11. Advertising, automation and results

We commit to the agreed deliverables and service standards. We do not guarantee search rankings, lead volumes or revenue. Performance targets are goals or estimates, not assured results. This does not remove an express deliverable commitment or a right that cannot be excluded by law.

For advertising management, we may adjust campaigns within your approved budget and agreed rules. We record the budget period and maximum authorised spend and obtain written approval before increasing the total. Automated changes must stay within the agreed limits. You pay advertising platforms directly.

For automation and AI work, the work order identifies permitted inputs, approvals and operating limits. Human review is required where agreed; generated output should not be treated as inherently accurate. Provider outages and changes may affect delivery, but do not automatically excuse our own contractual obligations.

12. Confidentiality, subcontractors and AI

Each party protects the other's non-public business information, uses it for the engagement and shares it only as needed with appropriately bound providers or as legally required. Confidentiality does not cover information already public without a breach, independently developed, or lawfully received without a confidentiality obligation. These obligations continue while the information remains confidential.

We may use subcontractors under confidentiality and data-handling obligations, with access limited to what their work requires. We remain responsible for delivery. No subcontractors currently have access to client or prospect information.

For external AI, we use public or genuinely de-identified information by default. Before sending confidential or identifiable client information, we obtain written client approval and check provider retention and training settings. Client approval does not replace permissions needed for other people's personal information. Our privacy policy explains relevant handling practices.

13. Publicity and website use

We obtain written permission for the specific material before publishing your project, logo, testimonial or performance figures. Completing a project does not itself give us that permission.

You may use our website to learn about our services and contact us. Do not misuse it, interfere with security, attempt unauthorised access or upload unlawful material. Our website materials remain ours or their licensors', except where permission or law allows other use. Quiz results are indicative assessments based on supplied answers, not a guarantee of business suitability or return.

14. Complaints and disputes

Contact hello@leopardwebservices.com with the relevant work order and a description of the issue. We aim to acknowledge complaints within two business days and resolve them within 30 calendar days, updating you if delayed. These are response targets, not restrictions on available remedies or mandatory legal deadlines.

We seek to resolve disputes in good faith. You remain free to use available courts, tribunals, regulators or other lawful dispute processes, including urgent relief where appropriate.

15. Legal rights and liability

Nothing in these terms excludes, restricts or modifies a consumer guarantee, remedy or other right that cannot lawfully be excluded, restricted or modified. The defect-support window, payment provisions and cancellation rules are subject to those rights.

16. Changes, governing law and contact

Updated general terms apply to future engagements. We do not retrospectively replace the version accepted for an existing work order. Changes to existing scope or terms require agreement; ongoing-service price changes follow section 8.

Proposed for legal review: Victorian law governs, subject to mandatory rights and jurisdiction rules that apply elsewhere. This provision does not prevent a client using a court or tribunal available under applicable law.

General enquiries, privacy requests, complaints and cancellation notices: hello@leopardwebservices.com. Routine invoice enquiries: billing@leopardwebservices.com. Personal-information handling is described on the Privacy Policy page.